Friday, August 10, 2012

Tesco - Virtual Grocery Store At Gatwick Airport

Many of you may remember the Tesco virtual grocery store in S. Korea that brought home a media grand prix at Cannes last year (case study here).  Commuters were able to purchase groceries from their smartphones by scanning QR codes in a virtual grocery aisle composed of subway billboards.  The project was very successful, helping Tesco become S. Korea's number one online grocery retailer and facilitating more than 50,000 transactions.

Now Tesco has brought the experiment to the UK, specifically to the departure lounge of Gatwick airport's North Terminal.  They'll be trialling this over the course of the next couple weeks.  According to Tesco, 'around 30,000 people depart from Gatwick's North Terminal each day and each has an average of 70 minutes of downtime while waiting for flights. They can now use this time to ensure they don't have to make a trip to the shops on their way home.'

This is just a great example of a brand making life easier for their customers and solving an actual problem.  The insight that people getting home from holiday often have empty fridges at the time when you least want to deal with pedestrian things like grocery shopping, is something we've all experienced.  Pair that with the natural downtime that takes place before a flight and you've just turned unproductive time into life made easier for your consumers.  See the video below for more information.