Showing posts with label response. Show all posts
Showing posts with label response. Show all posts

Friday, October 19, 2012

Water Is Life - #FirstWorldProblems

Water Is Life is an non-profit group that works to provide clean water to people in need around the world.  Many people are unaware of the fact that millions of people around the world lack access to clean water.  Faced with the challenge of how to promote this organization and the issue in general , DDB New York developed the #FirstWorldProblems campaign.  The central campaign video highlights the gap between the haves and the have-nots.  Regular Haitians, many of whom are still affected by the 2010 earthquake, are shown reading from tweets with the hashtag #FirstWorldProblems.  For those of you not familiar with the hashtag, it usually contains tweets with trivial problems such as 'I hate it when my phone charger won’t reach my bed.'

In other videos, Haitian are shown responding directly to specific tweets.  Each video also features a call to action to donate now and visit to find out more about the issue.

DDB New York Executive Creative Director Matt Eastwood said he hoped that the campaign would actually eliminate the #FirstWorldProblems hashtag  '#FirstWorldProblems allows its user to self-mock the petty concerns of those in so-called “first world” countries, yet seem strikingly insensitive when compared to real issues across the world.'

The campaign has received some criticism, but I think it's a fantastic example of a) hijacking a hashtag for good and b) taking the idea of personalized responses videos and using them for good (or perhaps shame?)  For me personally, I found it packed a significant emotional punch and made me reconsider the paltry things in life that I occasionally bitch about when many people in the world are unable to meet even their most basic needs.

Additional Articles: Huffington Post

Bodyform Responds - The Truth

Many of you have probably already seen this as it's been rapidly making the rounds on the interwebs.  To truly appreciate the response video below from maxipad brand, Bodyform, you need a bit of background.  Two weeks ago a guy named Richard Neill posted a rant on the Bodyform Facebook wall.  As mashable reported, his rant went viral and gathered more than 40,000 likes in 24-hours.  Have a read at the rant below.

Usually that'd be the end of the it...a brief blurb in the never ending story of the Internet.  But wait...there's more!  Bodyform (and their agencies Carat & Rubber Republic) created a brilliant video addressed to Richard Neill.  They created a fictional CEO, Caroline Williams, who calmly and hilariously responds while apologizing for the lies that Bodyform (and other femcare brands) have perpetuated on the male population through years of advertising.  Check it out below.  It's quite possibly the best response video I've ever seen.  Again, it's great to see brands/agencies being agile and quickly responding as a way of tapping into even the briefest moments of zeitgeist.

Friday, July 27, 2012

McDonald's Gets Transparency Right (after getting it wrong)

Here's a nice effort by McDonald's Canada to be transparent and respond to questions/concerns from customers.  This comes a few months after the Twitter #McDStories fiasco.  The #McDStories was promoted tweet centered around the idea that 'when you make something with pride, people can taste it' and invited Twitter users to submit their stories.  No doubt they expected stories of love, laughter and general culinary delight.  Within minutes it'd been highjacked by such lovely recollections as 'Watching a classmate projectile vomit his food all over the restaurant during a 6th grade trip.' (@jfsmith23).  Needless to say McDonald's pulled the plug on the campaign very quickly.

Now McDonald's Canada (and their agency Tribal DDB Toronto) has taken the lessons learned and launched the McDonald's Canada 'Your Questions website and Youtube channel.  The premise is simple:  'Ever wanted to ask us about the food in our Canadian restaurants?  Now's your chance! We'll answer any questions about our food - even  the tough ones - then post a personal reply from McDonald's Canada.'  

In an extreme act of transparency, they're committed to answering each and every question.  Certain handpicked questions such are being answered with an in-depth behind the scenes video.  A great behind the scenes video answering the question 'Why does your food look different in the advertising than in the store?' has racked up million of views and is an incredibly interesting look at what goes on during a food photo shoot.  Check it out below or head on over to the McDonald's Canada Youtube channel to see more video response videos.

Again, this is a really nice effort to actually engage in meaningful dialogue with customers in a completely transparent manner.  This is increasingly important in light of the recent customer satisfaction index that ranked McDonald's last in satisfaction amongst fast food chains (though those results may just be for the US).  Then again McDonald's was just named the most effective global brand for the second year running at the Effie awards.

via Leon Bayliss

Thursday, June 14, 2012

Tide Responds To Fake Onion Article

This is great.  The satirical newspaper The Onion (which everyone should read religiously if you don't already) recently ran a spoof column from a fictional Tide digital director entitled 'Hey, Everybody! This Cool New Tide Detergent Video Is Blowing Up All Over The Internet!'  In the column, the fictional Tide guy writes:

Hey, everybody, have you seen this awesome new web video from Tide detergent?'s got these cute, funny talking animals, a cool indie-rock song, and it's just so hilariously random. And it's got this amazing cameo by Bret Michaels, which is so funny because Bret Michaels is hilarious and from the '80s.
  But hey, I don't want to ruin it for you. Just take a minute to check it out for yourself at the Tide website or, or check out Tide's totally awesome YouTube channel, which is like a treasure trove of cool, popular videos that everyone loves. And honestly, do yourself a favor and just go to Tide's website and hang there for a while. It's a totally awesome place to go and play online games and meet other cool fans of Tide products.
...The other cool thing is, after watching this awesome vid, I honestly just want to go out and buy a lot of Tide. Obviously, I've always bought Tide anyway because it's the best detergent around, but this awesome new clip just makes me want to buy it more. But hey, I guess it should come as no surprise that a brand that makes such a quality detergent would also make a quality video. I mean, it's Tide.   They're the best. They always come up with great stuff like this. It's a hip, modern company that is totally in tune with today's Internet culture, so it makes sense they'd have such a cool online presence.

Read the whole fictional column here.  As always the Onion is spot on, but the best part is that Tide has responded to the fake column by creating a real video that mirrors all of the elements described in the column.  Very meta.

We constantly hear about brands being responsive and listening to their audience (or the Internets in general in this case).  It's great to see a brand doing more than just paying lip service to the idea.  Check out the response video from Tide below.  My favorite line is 'making viral videos with reputable brand partners...':
Additional Articles: Brand Channel