Friday, September 7, 2012

Norton - Top Result

Norton, the provider of internet security tools has launched a great new initiative, Top Result.  Developed by Naked Communications in Stockholm the campaign allows users control the first impression they make when people search for them online.  The idea builds off the insight that first impressions no longer happen in person and that often people do some digital sleuthing before meeting someone in person.  Top Result allows people to protect their reputation by securing their own search results and hopefully ensure that their result shows up first when a search is done for their name.  Unlike reputation management sites which attempt to influence the actual organic search results when searching for your name, Norton results simply buys AdWords for each user & foots the bill for those paid search ads.  You simply go to the Norton Top Search website and enter their name and then basically create a standard Google AdWords Ad.  You can then choose a link such as your Facebook, Twitter or LinkedIn page and then see a preview of how the search result will appear.  In order to make sure that nobody is hijacking another person's identity, you're required to verify your identity via Facebook.

It really is a brilliant idea and one that solves a legitimate concern from users about the lack of control of their online identity.  As Contagious points out: 'Norton's Top Results campaign is a perfect example of a trend Contagious coined - Marketing as Service Design - with the brand aligning its core values of security, trust and protection with a simple but effective digital tool. The brand has matched an unmet need with its core brand values, and is executing that in a way that uses the existing technology in a smart way. Using Google's ad spaces is a cheap, elegant solution that taps existing media and infrastructure and puts them to great use rather than trying to build its own website.'

Additional Articles: Contagious | Mashable